Help & information
Shipping
Dispatch within 24 business hours, delivery in 2 to 3 days, free shipping from €49 and on all subscriptions in mainland France: here is everything you need to know about how your order is delivered.
Dispatched within
24 business hours
Delivery time
2 to 3 days
Free shipping from
€49 spent
Dispatch
Reliable and fast
As soon as your order is confirmed, we prepare your parcel with the greatest care before handing it over to our carrier. Your order is dispatched within 24 business hours.
Then allow approximately 2 to 3 business days for delivery to your shipping address in mainland France.
Shipping costs
Shipping costs include packaging, handling and postage. Postage varies depending on the destination and the delivery method chosen. The breakdown of costs is always shown to you before you finally confirm your cart.
We also deliver outside mainland France, with adapted rates and delivery times. The corresponding costs are automatically calculated in your cart.
Orders linked to a subscription benefit from free shipping in mainland France, whatever their amount.
Free shipping from €49 spent in mainland France
Free shipping on all subscriptions in mainland France
Delivery countries and zones
We currently ship your orders to 61 destinations. Costs and delivery times vary by zone and are calculated automatically in your cart.
France
Mainland France
Zone 1
Belgium, Germany, Luxembourg
Zone 2
Austria, Guernsey, Ireland, Italy, Jersey, Portugal, Spain, United Kingdom
Zone 3
Czechia, Denmark, Estonia, Faroe Islands, Greenland, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Sweden, Switzerland
Zone 4
Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania, Turkey
Zone 5
Australia, Canada, China, Hong Kong, India, Israel, Japan, Russia, Singapore, South Korea, Taiwan, Thailand, United States, Vietnam
Overseas 1
French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon
Overseas 2
French Polynesia, French Southern Territories, New Caledonia, Wallis and Futuna
Rates by zone and shipping method
| Zone | Pickup point | Home without signature | Home with signature |
|---|---|---|---|
| France | €4.90 | €6.00 | €7.90 |
| Zone 1 | €7.20 | – | €10.80 |
| Zone 2 | €8.40 | – | €12.00 |
| Zone 3 | €9.60 | – | €14.40 |
| Zone 4 | – | – | €14.00 |
| Zone 5 | – | – | €25.90 |
| Overseas 1 | – | €11.00 | €15.00 |
| Overseas 2 | – | €14.00 | €22.00 |
Indicative rates including VAT. The exact amount is calculated in your cart before confirmation. Free shipping from €49 spent and on all subscriptions, in mainland France.
Track your parcel
You can follow every stage of your parcel’s delivery directly from your customer account, in the Order history tab.
If anything goes wrong, our team is here to help:
mailEmail
Delivery methods
storefrontPickup point delivery
Enjoy a network of more than 25,000 pickup points in mainland France: post offices, relay points and Pickup points.
You are notified by text message and/or email as soon as your parcel is available. You then have between 5 and 15 days to collect it before it is returned to us.
homeHome delivery
Depending on the size and weight of the parcel, your delivery may be made:
- To your mailbox, when the parcel size allows.
- To the building caretaker, where applicable: a delivery notice will then inform you that they have your parcel.
assignment_turned_inHome delivery with signature
The carrier hands the parcel over in person, against signature, to the person present at the address given. This signature serves as proof of delivery and makes it possible, in the event of a dispute, to challenge a delivery. If no one is home, a delivery notice is left.
If there is a delivery problem
If you experience any difficulty with your delivery, please follow these steps:
1Check the status of your order using the tracking provided, to confirm that there really is a delay.
2Contact the carrier for information on the location of your parcel and the status of the delivery.
3Contact our customer service if you do not get a satisfactory answer from the carrier or if the delay is significant. We will do what is necessary to resolve the situation as quickly as possible.
4If your parcel is damaged on delivery, refuse it and contact us immediately so we can arrange a replacement or refund.
Changes, cancellations and returns
Would you like to change or cancel your order? What to do depends on how far along it is.
Your parcel has not been dispatched yet
Contact us as soon as possible by email or phone. We will do everything we can to stop the shipment before it leaves our warehouse. A refund will then be issued in accordance with our refund policy.
You have already received your parcel
Contact us to let us know you would like to make a return. We will send you a return label so you can send the products back to us. As soon as we receive the parcel, a refund will be issued in accordance with our refund terms.
You also have a legal withdrawal period of 14 days from receipt of your order to exercise your right of return, in accordance with the provisions of the French Consumer Code. The precise terms are detailed in our General Terms and Conditions of Sale.